FAQ

Hunter Amenities is an award-winning formulator & manufacturer of cosmetic and personal care products for the hospitality, travel and retail industries. Backed by 40+ years of expertise, we are proud to have built one of the most diverse and prestigious portfolios of brand partners worldwide. We are a trusted partner delivering innovative global solutions to hospitality and retail partners in over 120 countries.

Founded in 1981, Hunter Amenities has been crafting high quality personal care products for over four decades, establishing a reputation for excellence and innovation in the hospitality, travel and retail sectors.

Yes, Hunter Amenities was founded in 1981 by John Hunter who currently serves as the Founder and President. We are a privately owned company focused on quality, sustainability and client partnerships.

Our Headquarters is located just outside of Toronto, Canada, which is where the company was founded in 1981 by John Hunter.

We provide comprehensive turn-key solutions for the hospitality, travel and retail sectors including product development, brand licensing, custom packaging, private labelling, research and development all sustainably focused.

Hunter Amenities does business globally with 14 offices worldwide and operates 7 world-class manufacturing facilities in Canada, China, India, Malaysia, Colombia, Egypt, and Turkey.

Our Mission is to empower our people across the globe to create innovative and sustainable solutions that exceed the diverse needs of our partners and the communities they serve.

Our Vision is to be the go-to solution provider for personal care products worldwide.

We support in many ways around the globe. For example, we're proud founders of Soap Aid, a not-for-profit organization that reprocesses hotel soap into new bars of soap for communities in need. We also respond to global disasters by donating hygiene kits, and we support many local charities including hospitals, crisis care groups and several community organizations.

Hunter Amenities is a global supplier of amenities with 14 offices worldwide and operates 7 world-class manufacturing facilities in Canada, China, India, Malaysia, Colombia, Egypt, and Turkey. We currently supply amenities to customers in over 120 countries.

We primarily cater to the hospitality and travel industries which includes hotels & resorts, cruse ships, and airlines. Additionally we service the gym and spa industries as well. Our products are also available for other businesses depending on the opportunity and sector, please contact us to discuss your specific needs and we can determine if we can help you.

We have the distinct honour and pleasure of working with some of the most prestigious and globally recognized hotel companies, including but not limited to Accor, Best Western, Four Seasons, Hilton, Hyatt, IHG Hotels & Resorts, Marriott, and Wyndham. Our unmatched experience, global presence, and customer centric approach has enabled us to become one of the largest amenity suppliers in the world.

For amenities, we offer travel-sized minis, eco-friendly large-format dispensers, and gallon refill products depending on your needs to suit various guestroom setups and sustainability initiatives. We also manufacture accessory and OS&E items such as dental kits, shaving kits, vanity kits, high-quality slippers, robes, and many other essential items for guest bathrooms, airline kits and other customer needs.

We partner with over 45 renowned brands known for their quality and prestige, offering a portfolio of luxury and economical amenities featuring globally recognized fragrance, haircare, skincare, bodycare, wellness and lifestyle brands. A full list of our licensed brands can be found here.

You can explore our website's brand portfolio section to locate specific products or brands. Our full portfolio of licensed brands can be found here. If you need further assistance, our sales team is ready to help.

Yes, we offer a selection of samples to help you experience the quality of our products before making a purchase. You can request samples by filling out our contact form here and one of our sales representatives will contact you. If there’s a specific brand you’re interested in, you can request a sample by filling out a form through their brand page.

If you are a new customer, once you fill out the form here one of our sales representatives will contact you and help you set up an account and walk you through our ordering process so that you can place your initial order.

Minimum order quantities may apply, depending on the product and customization requirements. For detailed information, please fill out our contact form here outlining your needs and one of our sales representatives will contact you.

For new customers, our typical lead time for initial orders is 90-120 days. For replenishment orders, lead time will be approximately 7-10 business days from order date provided an annual forecast has been given.

Yes. Our in-house design team can collaborate with you to create a bespoke amenity collection that reflects your brand’s identity. We offer full creative control while upholding the highest quality standards, in compliance with the most up to date leading standards. For custom quotes or bulk pricing, please contact our sales department with details about your needs, including product types, quantities and any customization preferences through this form.

Hunter Amenities offers global contract manufacturing services with 14 offices worldwide and 7 world-class manufacturing facilities in Canada, China, India, Malaysia, Colombia, Egypt, and Turkey.

Yes our manufacturing facilities are GMP certified, including ISO 22716, ISO9001, ISO4001, and ISO45001certifications.

Yes we create tailored, clean formulations—free from parabens, sulfates, SLS, and phthalates. Our vegan-friendly, triple-milled soaps use 100% vegetable soap noodles and recycled water. All our formulations are against Animal Cruelty and we use Fair Trade ingredients when available.

With over 40 years of expertise in product development and manufacturing, we offer full-turkey solutions that include in-house R&D, Quality Control, Creative services, and more. Our commitment to excellence ensures that we bring your vision to life with unrivalled quality and efficiency at every step, backed by our global labs and manufacturing certifications guaranteeing regulatory compliance.

Hunter develops and manufactures best-in-class formulas for personal care, skin care, haircare, and bath & body products. We pride ourselves on our collaborative approach, working closely with brands to create retail products that are on-trend and resonate with consumers.

Yes, we can leverage our small size formats to create GWP solutions tailored to your branding and campaign objectives.

Absolutely. We’ve created several unique custom kits, each one tailored for our client’s needs. Our team of experts will work with you on this, contact us here.

For custom contract manufacturing, please contact our dedicated retail team with details about your needs, including product types, quantities and any customization preferences through this form and they will be connect with you directly.

Minimum order quantities for manufacturing will apply, depending on the product and customization requirements. For detailed information, please reach out to our retail team through this form.

We are dedicated to using environmentally friendly packaging whenever possible. Over time, we have transitioned to 100% recyclable bottles for all our production and offer refillable options to minimize waste.

Additionally, we provide a variety of sustainable packaging choices for our customers including biodegradable and compostable options.

We are committed to sustainability through various initiatives, including using sustainable packaging, engaging in eco-friendly manufacturing practices across our plants, implementing efficient logistics and transportation methods, investing in renewable energy, and adopting waste segregation and recycling programs.

We prioritize and practice eco-conscious green chemistry in our formulation process.

We strive to align with international best practices by adhering to the Good Manufacturing Process (GMP) for our production. Additionally, we have obtained ISO 14001, 9001, and 45001 certifications across our plants.

We actively share information and tips on sustainable living through our website, social media channels, and newsletters. Additionally, we publish an annual ESG report to keep our stakeholders informed about our sustainability efforts.

We source our ingredients locally from distributors who adhere to sustainable farming practices. We support fair trade and ensure our raw materials are harvested in ways that protect biodiversity and local ecosystems.

We handle waste by segregating it into recyclable, non-recyclable, and hazardous categories. Additionally, we manage reusable and liquid waste separately to minimize our environmental impact during production.

All our products are against animal cruelty, meaning they are not tested on animals. We strictly prohibit animal testing during both our formulation and quality testing phases.

We are dedicated to making a positive impact in the communities where we operate. Some of our local initiatives have included food bank volunteering, community clean-ups, and product donations to charities.

We reduce our carbon footprint by optimizing transportation logistics, utilizing renewable energy sources in our manufacturing processes, and monitoring and reducing our greenhouse gas emissions.

Our ESG strategy is led by our Global ESG Committee, which includes volunteer senior leaders and subject matter experts from across continents.

Yes, we have a supplier code of conduct and expect our suppliers to operate with the highest ethical, environmental, and labor standards.

We offer global shipping, with delivery times and costs varying based on location and order size. Orders are carefully packed and dispatched in a timely manner. You’ll receive a confirmation email with tracking details once your order has shipped. For urgent or bulk orders, please contact your customer service representative directly to discuss expedited options.

Returns are accepted on unopened, unused items within 14 days of delivery. Customized or made-to-order products are not eligible for return unless faulty or damaged. To initiate a return, please email our customer service team with your order number and a brief explanation of the issue. Please see our full return policy here.

Our support team is available to help with product inquiries, order issues or custom quote requests. For existing customers who have an order issue, please contact your Hunter Amenities customer service representative via phone or email and they will help you with your issue. If you are a new customer wanting more information on our products and services, please fill out our contact form here and one of our sales representatives will get in contact with you.

We’re committed to protecting your privacy and data. Personal information is only used to fulfil orders, provide services and improve your customer experience. For full details, please refer to our Privacy Statement here.

Hunter develops and manufactures best-in-class formulas for personal care, skin care, haircare, and bath & body products. We pride ourselves on our collaborative approach, working closely with brands to create retail products that are on-trend and resonate with consumers.

Yes, we can leverage our small size formats to create GWP solutions tailored to your branding and campaign objectives.

Absolutely. We’ve created several unique custom kits, each one tailored for our client’s needs. Our team of experts will work with you on this, contact us here.

For custom contract manufacturing, please contact our dedicated retail team with details about your needs, including product types, quantities and any customization preferences through this form and they will be connect with you directly.

Minimum order quantities for manufacturing will apply, depending on the product and customization requirements. For detailed information, please reach out to our retail team through this form.